The Support Center was created to assist all users who encounter any difficulties or need guidance while using the services of testers12.com. Our goal is to provide fast and effective solutions to all technical and administrative issues related to the platform.

We provide multiple types of support to meet the needs of all users: 1. Technical Support: for login issues, accounts, API keys, and technical errors. 2. Closed App Testing Support: to assist users in managing app tests and subscription requests. 3. Administrative and Subscription Support: to help companies and users manage their packages, billing, and renewals. 4. General Support and Consultation: providing guidance and tips on using the platform and services.

Users can reach us through the following channels: - General email: contact@testers12.com - Closed app testing requests: testers@testers12.com - Direct administration contact: admin@testers12.com We recommend clearly describing your request and attaching any screenshots or details to help the support team resolve issues quickly.

We strive to respond to all user inquiries as quickly as possible: - General inquiries: typically within 24 business hours. - Technical and testing support: typically within 12 business hours. - Subscription and company-related inquiries: typically within 24 to 48 business hours. Please note that response times may vary during peak periods or high-volume support requests.

The Support Center includes a FAQ section to provide quick access to common information, such as: - How to create a user or developer account. - How to request a closed app test. - How to renew subscriptions or change packages. - How to manage API keys and security. We recommend reviewing the FAQ section before contacting the support team to speed up issue resolution.

We are committed to providing professional and effective support, but some complex issues may require longer resolution times. Please provide the support team with all necessary information when submitting a request to facilitate the process. We reserve the right to update support policies and response times periodically.